Policies that govern the EventXplora platform

This Privacy Policy applies to personal information processed by EVENT XPLORA in connection with:

• use of our website and platform;
• event listing, registration, ticketing, and attendee management services;
• QR-based entry and access control tools;
• webinar, expo, and exhibition management features;
• creator monetization and payment-related workflows;
• support, communication, and grievance handling.

This Privacy Policy applies to information relating to:

• visitors to our website;
• event organizers using our platform;
• attendees, participants, speakers, exhibitors, sponsors, and invitees;
• creators, partners, vendors, and service providers interacting with us.

We may collect the following categories of information, depending on the services used and the nature of the event.

We may use cookies, pixels, session technologies, and similar tools to:

• enable essential platform functionality;
• keep users signed in where applicable;
• improve site performance and usability;
• understand traffic, usage patterns, and engagement;
• support event analytics and platform optimization;
• help detect abuse, fraud, or security incidents.

Users may control cookies through browser settings. However, disabling some cookies may affect platform functionality.

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve our website and EventTech services;
• to create and manage organizer and attendee records;
• to process registrations, ticketing, check-ins, access control, webinar participation, and event operations;
• to communicate with users regarding accounts, bookings, registrations, events, support, service notices, and updates;
• to facilitate payments, reconciliation, refunds processing workflow where applicable, and transaction support;
• to provide analytics, dashboards, insights, and operational reporting;
• to respond to inquiries, complaints, and grievances;
• to enforce our terms, prevent misuse, investigate fraud, and maintain security;
• to comply with legal, regulatory, tax, accounting, and reporting obligations;
• to establish, exercise, or defend legal claims.

By using the website or platform, submitting information, registering for an event, creating an organizer account, or otherwise interacting with EVENT XPLORA, you acknowledge that your information may be processed for the purposes described in this Privacy Policy.

Where required, we rely on:

• your consent;
• performance of a contract or service request;
• compliance with legal obligations;
• legitimate business purposes such as service delivery, security, support, and platform improvement.

Where consent is the basis for processing, you may withdraw it subject to legal or operational limitations. Withdrawal of consent may affect your ability to use certain services.

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy.

We retain personal information only for as long as necessary for legitimate business, operational, contractual, legal, regulatory, security, and dispute-resolution purposes, including:

• maintaining event and transaction records;
• providing support and audit trails;
• complying with tax, accounting, and legal obligations;
• preventing fraud and resolving disputes;
• enforcing our agreements.

Retention periods may vary depending on the nature of the data, the type of event, the organizer relationship, and applicable legal requirements.

We implement reasonable technical, organizational, and administrative safeguards intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• controlled system access;
• authentication and authorization controls;
• logging and monitoring;
• infrastructure and deployment security practices;
• database and application security measures;
• payment processing through specialized third-party processors.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure, and users should also take appropriate precautions when using online services.

Our services may be supported through cloud-based, edge-network, hosted, or managed technology environments. As a result, personal information may be processed on systems operated by us or our service providers in locations outside the user's immediate state or country, subject to applicable contractual, technical, and legal safeguards.

By using the platform, you understand and acknowledge that such hosting, cloud storage, edge delivery, backup, support, and processing arrangements may be necessary for the operation of the services.

Subject to applicable law, users may request access to or correction of personal information held by us. Users may also request that we update inaccurate or incomplete information, or raise objections or concerns regarding certain processing activities.

Where legally applicable and operationally feasible, users may request:

• access to their personal information;
• correction or updating of inaccurate data;
• withdrawal of consent, where processing is based on consent;
• deletion or restriction of certain data, subject to legal and contractual limitations;
• assistance with grievance or complaint resolution.

To make such requests, contact us at Support@Eventxplora.com or grievance@eventxplora.com. We may require reasonable verification before acting on a request.

If your data was collected by or primarily for an event organizer, you may also need to contact the relevant organizer directly for event-specific rights requests.

Our platform is not intended to knowingly collect personal information from children in violation of applicable law. Where an event is designed for or accessible to minors, the relevant organizer and participant must ensure that all required permissions, notices, and lawful bases are in place.

If you believe that information relating to a child has been provided to us improperly, please contact us so that we may review and take appropriate action.

Our website or event pages may contain links to third-party websites, tools, or services, including organizer pages, payment gateways, sponsor sites, webinar tools, or social media integrations. We are not responsible for the privacy practices, content, or security of third-party services that operate under their own terms and privacy policies.

Users should review the privacy policies of such third parties before sharing information with them.

For questions, concerns, complaints, or grievances relating to privacy or personal data, please contact:

We will make reasonable efforts to review and address privacy-related complaints in accordance with applicable law.

We may revise or update this Privacy Policy from time to time to reflect changes in law, technology, platform features, operational practices, or business requirements. The updated version will be posted on our website with a revised effective or last updated date.

Continued use of the website or platform after an update may constitute acceptance of the revised Privacy Policy, to the extent permitted by law.

This Privacy Policy shall be governed by the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the courts and competent authorities having jurisdiction in Pune, Maharashtra.

For any privacy-related query, support request, or data concern, contact: